Venus Barter Private Limited ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us.
This Policy applies when you visit our website (www.venusbarter.com), use our VMoney mobile/web application or digital lending platform, apply for, avail, or repay personal loans, or interact with our customer support or services.
We comply with applicable laws including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 & Rules, RBI guidelines, and other relevant regulations.
- INFORMATION WE COLLECT
We collect the following categories of personal data (including sensitive personal data where required for lending):
- Identity & KYC Data: Name, date of birth, PAN, Aadhaar (masked where permitted), address proof, photograph.
- Contact Information: Mobile number, email, alternate contact details.
- Financial Data: Bank account details, salary slips, bank statements, income proof, credit score/report.
- Device & Usage Data: IP address, device ID, OS, browser, approximate location, cookies, logs.
- Loan-Related Data: Loan application, repayment history, employment details.
- Other Information: Data voluntarily shared with support.
- HOW WE COLLECT INFORMATION
- Directly from you during registration or communication.
- From third parties such as credit bureaus, banks, UIDAI.
- Automatically via cookies and logs.
- With explicit consent where required.
- PURPOSE OF PROCESSING
- KYC verification and compliance.
- Credit assessment and loan sanction.
- Loan servicing and recovery.
- Fraud prevention and compliance.
- Service improvement and analytics.
- Marketing with consent.
- SHARING & DISCLOSURE OF INFORMATION
- Service providers and partners.
- Credit bureaus like CIBIL.
- Banks and financial institutions.
- Regulatory or legal authorities.
- DATA SECURITY
We use encryption, access controls, audits, and secure storage aligned with industry standards.
- YOUR RIGHTS (DPDP ACT)
- Access and correction.
- Erasure (subject to law).
- Consent withdrawal.
- Grievance redressal.
- DATA RETENTION
- Loan data: 8-10 years as required under applicable RBI regulations and financial compliance norms.
- KYC data: Retained as per RBI and statutory requirements.
- Other non-financial data: Retained for 1-3 years unless deletion is requested earlier.
Account Deletion: Users may request deletion of their VMoney account and associated personal data by visiting our account deletion page at https://vmoney.in/delete-account.
Upon successful verification of the request:
- Profile and contact information will be permanently deleted.
- Uploaded documents will be removed from active systems.
- However, certain financial transaction records, KYC details, and compliance logs may be retained for the legally mandated retention period (up to 8–10 years) to comply with RBI guidelines, audit requirements, fraud prevention, and applicable Indian laws.
- COOKIES & TRACKING
Cookies are used for functionality, analytics, and security.
- CHILDREN'S PRIVACY
Services are not intended for individuals below 18 years.
- INTERNATIONAL TRANSFERS
Data is primarily stored in India, compliant with applicable laws.
- GRIEVANCE OFFICER
Mr. Sudarshan Dhomeja
grievance@venusbarter.com
+91 70696 00691
Kolkata, West Bengal – 700013
- CHANGES TO THIS POLICY
Updates will be posted on the website/app. Continued use implies acceptance.